Terms and Conditions

These Terms and Conditions (“the Terms and Conditions”) govern you (“the Use”) use of On The Rocks (“the Merchant”) website located at the domain www.ontherocksza.com (“the Website”). By accessing the website, you warrant that you are of full legal age and therefore comply to all the terms and conditions set out in this legal notice.

1. Delivery Policy for all orders within South Africa:

All orders are delivered by our preferred courier company. All orders are dispatched between Monday – Friday. Orders placed over the weekends and public holidays will be dispatched the following business day.

Orders are generally delivered within 24 – 72 hours.

Free delivery if your order is

Delivery Fee: R150 for all orders 

1 bottle weighs 1KG
1 case of beer weighs 13KG
On checkout we will finalize the shipping costs, so it may vary slightly. The cost to resend a bottle if you were not available the first two times the courier tried to deliver, the cost will be R80.

3. Returns/Refunds:

We try package all goods as well as possible. However, if you received damaged stock, you have 7 days to inform us.

For returns you have 7 days to inform us. The goods need to still be in it’s original packaging (no damaged labels, open seals).

The cost will the same as the shipping costs paid for delivery, so that our courier company to uplift the stock. A credit will be given to be used either on-line or in-store.

All orders will only be delivered once funds have been cleared in our account
We reserve the right to withhold or cancel any orders if we or the bank suspects it is fraudulent orders
We shall take reasonable steps to protect your personal information. However, On the Rocks cannot be held responsible for security breaches which may occur.
Payment options may be made using Visa, Mastercard credit cards, or by EFT. If payment is made by cheque, we will need to wait 7 days for the funds to clear in our account.
Subject to change without notice
We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges. However, should there be any errors of whatsoever nature on the Website, we shall not be liable for any loss, claim or expense relating to a transaction based on any error. In the case of any incorrect purchase price we will refund you for any amount already paid, or if the stock item is no longer available – we will either suggest a different item or reimburse you in full
On the Rocks cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of Bar Keeper, its employees, or website designers. You are encouraged to contact us to report any errors to enquiries@ontherocksza.com
We reserve the right to change these Terms & Conditions, it is the users duty to occasionally check these Terms & Conditions for changes and/or updates.